Affordable, powerful, flexible helpdesk

The core desktop application that allows staff to log, track, update and manage support issues. Includes the powerful template system along with Knowledge Base, Reporting, Explorer and full administrative capabilities.

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 Anywhere, anytime.  Web helpdesk 24x7x365

Dramatically reduce support calls to your helpdesk by allowing clients to log, view and update their own helpdesk issues. The Web Interface provides powerful helpdesk functionality for both staff and clients over the web.

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Take control of the email inbox

Automatically convert email into helpdesk jobs with the Email Manager. Not only can it log incoming email as a new call, it can also update existing jobs when your clients email updates through to your helpdesk.

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Nothing falls through the cracks

Never miss another deadline with the Priority Manager. Create flexible and powerful rules to automatically escalate overdue jobs and notify both staff and clients. The Priority Manager is a complete Service Level Agreement (SLA) management toolset that will keep your support services in top shape.

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 Reduce system administration, simplify logon

Automatically synchronize your helpdesk client data with your Active Directory user database.  A powerful, profile-based database manager for system administrators.

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Real-time job queue monitoring

Real-time monitoring of your job queue for the desktop even when you are not logged into HelpMaster Pro. The Job Monitor will provide both visible and audible warnings whenever your job queue changes.

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